BUSINESSES
Keep up with customers while growing your business.
Whether you’re a one-person operation or have a full marketing team, spend less time on routine replies and more time on the conversations that need you.
Sample comment
How do I get a quote?
Use your approved facts and tone
Suggested reply
Tell us what you need through our inquiry page and our team will follow up.
Sample business inquiry · Review requiredYour voice. Your rules. Your control.
Built for one person or a busy team.
Answer recurring customer questions
Point inquiries to the right destination
Choose how much you review
Let routine questions use your approved answers.
Add what you offer, where you operate and how customers should reach you. Keep quotes and sensitive situations personal, while eligible familiar questions follow your chosen rules.
Try the Sample InboxA PRACTICAL EXAMPLE
Useful for a solo owner or a team
Illustrative example. Adapt facts and instructions to your account.
- Comment
- Do you work with customers outside Saskatchewan?
- Approved fact
- The sample company serves customers across Canada and uses an inquiry form for new requests.
- Draft
- Yes, we work with customers across Canada. Tell us what you need through our inquiry page.
- Next step
- Review a campaign-link reply; your existing form handles the inquiry.
01 / BUSINESSES
Give replies a consistent voice.
Add your brand’s tone, approved answers and boundaries to each connected account. Review drafts and use Reply Feedback to refine future responses.
02 / BUSINESSES
Bring daily comment work together.
Use the inbox to review comments, edit replies and see what has been handled. Set moderation rules for spam and abuse while keeping genuine customer feedback in view.
03 / BUSINESSES
Support your next campaign.
Add an approved campaign link, explain when it is relevant and set campaign dates. Review replies containing the link before posting.
04 / BUSINESSES
Start with one account and real questions.
Add your approved facts and response style, test the questions your audience commonly asks, and review the first drafts. Correct missing information and tone before increasing automation. Check recorded activity as you expand.
Does this suit a one-person business?
Yes. You can review the work yourself and use automation for eligible recurring questions. A dedicated marketing team is not required.
Can a larger team use the same workflow?
Owners can invite teammates for shared Inbox and Insights access with verified sign-in. Each connected account keeps its own guidance.
Can it answer questions about our services?
Provide current service details, approved answers and contact links. Questions needing a quote, private information or personal judgment should remain with your team.
Get your time back.
See how your agent can help with the conversations that fill your day.
Get StartedStart for free. No credit card required.